Stoaway Filing Systems (UK) Ltd website found under the domain name www.stoaway.co.uk (we have no association with any other domains similar to ours) is operated by Stoaway – a trading name of Stoaway Filing Systems (UK) Ltd.
References to ‘Stoaway’ ‘we’, ‘us’ and ‘our’ shall be deemed to be references to Stoaway Filing Systems (UK) Ltd. References to ‘you’, and ‘your’ shall be deemed to be references to an individual or company placing an order through our website.
For the purposes of the Data Protection Act 1998 (the “Act”), the data controller is Stoaway Filing Systems (UK) Ltd of Milton Keynes, United Kingdom.
1 INFORMATION WE MAY COLLECT FROM YOU
We may collect and process the following data about you:
1.1 Information you give us. You may give us information about you by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you register to use our site, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial credit card information, personal description and photograph.
1.2 Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:
1.2.1 technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
1.2.2 information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks and mouse-overs), and methods used to browse away from the page and any phone number used to call out customer service number.
1.3 Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data that it may be shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
2 USES MADE OF THE INFORMATION
We use information held about you in the following ways:
2.1 Information you give to us. We will use this information:
2.1.1 to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
2.1.2 to provide you with information about other goods and service we offer that are similar to those that you have already purchased or enquired about;
2.1.3 to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale by you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the order form);
2.1.4 to notify you about changes to our service;
2.1.5 to ensure that content from our site is presented in the most effective manner for you and your computer.
2.2 Information we collect about you. We will use this information:
2.2.1 to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
2.2.2 to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
2.2.3 to allow you to participate in interactive features of our service, when you choose to do so; 2.2.4 as part of our efforts to keep our site safe and secure;
2.2.5 to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
2.2.6 to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
2.3 Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
3 DISCLOSURE OF YOUR INFORMATION
3.1 We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
3.2 We may share your information with selected third parties including:
3.2.1 Business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you, this includes but is not limited to the chosen payment processor, couriers or consultants working on our behalf.
3.2.2 Advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we may provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may use such aggregate information to help advertisers reach the kind of audience that they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers’ wishes by displaying their advertisement to that target audience.
3.2.3 Analytics and search engine providers that assist us in the improvement and optimisation of our site.
3.2.4 Credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.
3.3 We may disclose your personal information to third parties:
3.3.1 In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
3.3.2 If Stoaway Filing Systems (UK) Ltd or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
3.3.3 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms and conditions and other agreements; or to protect the rights, property, or safety of Stoaway Filing Systems (UK) Ltd, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
4 WHERE WE STORE YOUR PERSONAL DATA
4.1 The data that we collect from you will not be transferred to, or stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating within the EEA, who work for us or one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy.
4.2 All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted (using SSL technology). Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
4.3 Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
5 YOUR RIGHTS
5.1 You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at sea clause 8.
5.2 Our site may, from time to time, contain links to and from websites of our partner networks, advisers and affiliates. If you follow a link to any if these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
6 ACCESS TO INFORMATION
6.1 The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.
Stoaway Filing Systems (UK) Ltd, Unit E, Lincoln Lodge, Castlethorpe, Milton Keynes MK19 7HJ
9.2 A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.
We use the following cookies:
9.3 Strictly necessary cookies. These are cookies that are required for the operation of our site. They include, for example, cookies that enable you to log into secure areas of our site, use a shopping cart or make use of e-billing services.
9.4 Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our site when they are using it. This helps us improve the way our site works, for example, by ensuring that users are finding what they are looking for easily.
9.5 Functionality cookies. These are used to recognise you when you return to our site. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
9.6 Targeting cookies. These cookies record your visit to our site, the pages you have visited and the links you have followed. We will use this information to make our site and the advertising displayed on our site more relevant to your interests. We may also share this information with third parties for this purpose.
9.8 You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
9.9 Except for essential cookies, all cookies will expire after 12 months.